FAQ – Frequently Asked Questions

1. How can I track my order?
Once your order is shipped, you will receive an email and WhatsApp/SMS containing a tracking number and tracking link. You can use that link to monitor the delivery status of your package.

2. What categories of products do you offer?
JSOKART specializes in a curated collection of products including Premium Jewelry, Aesthetic Home Decor, Mehndi, and Kids Essentials such as Toys, Educational Games, and Stylish Accessories.

3. How long does delivery take?
Orders are usually delivered within 5–7 business days across India after the order has been processed and shipped.

4. What are the shipping charges?
Shipping charges depend on your location and order value. The exact shipping cost will be displayed during checkout before you complete your purchase.

5. Is Cash on Delivery (COD) available?
Cash on Delivery may be available for selected locations depending on courier service availability.“Please note that COD orders may involve a small additional convenience fee.”

6. Can I change my shipping address after placing an order?
Yes, you may request a change to your shipping address within 12 hours of placing the order by contacting our support team at support@jsokart.com.

7. Is an unboxing video mandatory for returns?
Yes. For Jewelry and fragile Home Decor items, a clear and unedited unboxing video is mandatory to claim any refund or replacement for damaged or missing items.

8. What is your return policy?
We offer a 7-day return policy from the date of delivery. The item must be unused, in its original packaging, and in the same condition as received. Please refer to our Shipping & Refund Policy page for detailed information.

9. When will I receive my refund?
Once we receive and inspect the returned product, approved refunds will be processed to the original payment method within 7–10 business days.

10. How can I contact customer support?
You can contact our support team through the following methods:

Email: support@jsokart.com
WhatsApp / Phone: +91 8695242990

Our support hours are Monday to Saturday, 10:00 AM – 7:00 PM (IST).

11. Are the products on JSOKART genuine and quality checked?
Yes. Every product available on JSOKART goes through a careful quality selection process to ensure reliability, durability, and customer satisfaction.”Our Mehndi is skin-friendly/organic, and all Kids’ Toys are tested for safety and durability.”

12. Can I place orders anytime?
Yes. Our website accepts orders 24 hours a day, 7 days a week. However, order processing takes place during business hours.